Terms and Conditions
Man with Van Nags Head Service Terms and Conditions
These Terms and Conditions govern all removal, transport and related services provided by Man with Van Nags Head to its customers within the United Kingdom. By making a booking, confirming a quotation, or allowing our staff to begin work, you agree to be bound by these Terms and Conditions.
These terms are designed to clarify the responsibilities of both parties, ensure compliance with relevant regulations, and provide a clear framework for the safe, efficient and lawful provision of man and van and removal services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person or business booking and paying for the services.
1.2 Company means Man with Van Nags Head, the provider of the services.
1.3 Services means any removal, transport, loading, unloading, packing, unpacking, or related services provided by the Company.
1.4 Goods means all items, belongings, furniture, boxes and other property handled, carried or stored by the Company under these terms.
1.5 Vehicle means any van or other vehicle used by the Company to provide the services.
1.6 Contract means the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers, including loading, transport and unloading of Goods between addresses within the United Kingdom.
2.2 The exact scope of services, including the number of staff, size of vehicle, estimated duration and any additional services such as packing, will be set out in the quotation or booking confirmation.
2.3 The Company does not provide professional disconnection or reconnection of appliances, plumbing, electrical works or specialist dismantling or reassembly unless expressly agreed in writing in advance.
2.4 The Company reserves the right to refuse to carry any item which is unsafe, illegal, excessively heavy, inadequately packed, or which may cause damage to the vehicle, staff or other Goods.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted the quotation or booking details provided by the Company and, where required, has paid a deposit.
3.2 The Customer is responsible for providing accurate information at the time of enquiry and booking, including:
a. Full collection and delivery addresses.
b. Accurate description and approximate volume of Goods.
c. Details of access restrictions, including stairs, narrow doorways, parking limitations, congestion or restricted zones.
d. Any special handling requirements or high-value or fragile items.
3.3 Quotations are based on the information supplied by the Customer. If the information is incomplete, inaccurate or changes on the day of the move, the Company reserves the right to adjust the price and, where necessary, to reschedule or refuse part of the job.
3.4 Quotations are valid for a limited period as stated at the time of issue. If no period is stated, they are valid for 30 days from the date of issue, subject to availability and any changes in operating costs.
4. Prices and Payments
4.1 Prices may be quoted as a fixed fee for the job or as an hourly rate. The basis of charging will be clearly stated in the quotation or booking confirmation.
4.2 Where an hourly rate applies, the chargeable time begins when the vehicle and staff arrive at the agreed collection address at the booked time, or when work begins if earlier by agreement, and ends when unloading is completed at the final destination.
4.3 Additional charges may apply for:
a. Waiting time caused by delays outside the Company's control, such as key release delays, access issues or Customer unavailability.
b. Extra staff or vehicles required due to underestimation of Goods or access difficulties.
c. Additional pick-up or drop-off addresses not originally agreed.
d. Tolls, congestion or clean air zone charges and necessary parking costs.
4.4 Unless otherwise agreed in writing, payment is due as follows:
a. For fixed price moves, a deposit may be required at the time of booking, with the balance payable on or before completion of the services on the day.
b. For hourly rate moves, payment is due at the end of the job, based on the actual time and any additional agreed charges.
4.5 The Company accepts payment methods as advised at the time of booking. The Customer must ensure that cleared funds are available when due. Failure to pay on time may result in suspension of services and may incur additional charges for wasted journeys, waiting time or debt recovery.
5. Cancellations, Rescheduling and Delays
5.1 The Customer may cancel or reschedule a booking by giving notice to the Company as early as possible.
5.2 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain any deposit paid and may charge a cancellation fee up to a reasonable percentage of the quoted price to cover allocated time and resources.
5.3 If the Customer cancels on the day of the move or fails to be present or contactable at the agreed time and address, the Company may charge up to the full quoted price.
5.4 If the Customer requests a change of date or time, this will be subject to availability. The Company will use reasonable efforts to accommodate the change but cannot guarantee that the new date or time will be available.
5.5 The Company will not be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including extreme weather, accidents, traffic congestion, road closures, breakdowns, industrial action, or delays caused by third parties.
5.6 If the Company is unable to attend on the agreed date or time due to reasons within its control, it will notify the Customer as soon as possible and offer an alternative date or a refund of any deposit paid. This shall be the Customer's sole remedy for such failure.
6. Customer Responsibilities
6.1 The Customer must ensure that:
a. All Goods are properly packed, labelled and ready for loading, unless packing services have been specifically booked.
b. Fragile or high-value items are clearly marked and brought to the attention of the Company prior to loading.
c. Adequate access is available at both collection and delivery addresses, including suitable parking arrangements and any permits required.
d. Someone authorised by the Customer is present at both collection and delivery to supervise, give instructions and sign any necessary documents.
e. All Goods to be moved are owned by the Customer or the Customer has full authority from the owner.
6.2 The Customer must not include within the Goods any items that are hazardous, illegal or unsuitable for transport, including but not limited to explosives, flammable substances, gas cylinders, chemicals, drugs, firearms, live animals or perishable food.
6.3 The Customer is responsible for securing or removing any fixtures and fittings, including televisions, wall units and light fittings, prior to the arrival of the Company, unless specifically agreed otherwise.
7. Excluded and Restricted Items
7.1 The Company does not accept responsibility for loss or damage to the following items unless previously agreed in writing and appropriately packed:
a. Jewellery, watches, precious metals or stones.
b. Money, credit cards, financial documents or important personal documents.
c. Antiques, works of art or items of exceptional value.
d. Perishable or temperature-sensitive goods.
7.2 If such items are included without notifying the Company, it shall be entirely at the Customer's risk.
8. Liability and Insurance
8.1 The Company will exercise reasonable care and skill in handling, loading, transporting and unloading the Goods.
8.2 The Company's liability for loss of or damage to Goods, whether caused by negligence, breach of contract or otherwise, shall be limited to a reasonable amount per job, in line with standard industry practice. Specific limits will be notified to the Customer on request.
8.3 The Company shall not be liable for:
a. Loss or damage arising from the inherent nature or defect of the Goods.
b. Damage to furniture or Goods that were not adequately packed, dismantled or protected by the Customer.
c. Damage caused by the Customer's instructions, or lack of proper instructions, where the Company has expressed concern.
d. Minor cosmetic damage such as light scuffs or scratches which may occur despite reasonable care, particularly where access is tight.
e. Loss or damage where the Goods have been left unattended in a vehicle at the Customer's request.
8.4 The Customer is advised to arrange suitable insurance cover for their Goods during the move, particularly in cases of high-value items or where the Customer requires cover beyond the Company's standard liability.
8.5 Any claim for loss or damage must be reported to the Company as soon as reasonably practicable and in any event within 7 days of completion of the services, giving full details and, where possible, supporting evidence.
9. Damage to Property
9.1 The Company will take reasonable care to avoid damage to property and premises during the provision of services.
9.2 The Company shall not be liable for damage to premises or property where:
a. The Customer has insisted that Goods be moved in a manner or through an access route which the Company has advised may cause damage.
b. Existing structural weaknesses or defects contribute to or cause the damage.
9.3 Where liability is accepted, the Company may choose to repair the damage, arrange for repair by a third party, or offer reasonable compensation, at its discretion.
10. Parking, Access and Charges
10.1 The Customer is responsible for ensuring that lawful and suitable parking is available for the Company's vehicle at both collection and delivery addresses.
10.2 Any parking permits or permissions required from local authorities, building management or third parties must be obtained in advance by the Customer, unless otherwise agreed.
10.3 The Customer will be responsible for any penalty charges, fines or additional costs incurred due to inadequate parking arrangements or incorrect instructions provided by the Customer.
11. Waste and Disposal Regulations
11.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal service and will not remove household rubbish, construction waste or hazardous materials unless specifically agreed and lawfully permitted.
11.2 Where the Company agrees to take away unwanted items or dispose of certain Goods, this will be clearly stated in the quotation or booking confirmation. Additional charges may apply for disposal, recycling or transfer to a registered waste facility.
11.3 The Company will not carry or dispose of:
a. Hazardous or controlled waste.
b. Clinical or medical waste.
c. Asbestos or similar materials.
11.4 The Customer is responsible for ensuring that any items presented for removal or disposal do not breach waste management legislation. If the Company discovers that items are unlawful or unsuitable for transport or disposal, it may refuse to remove them and may charge for any wasted time or costs incurred.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Company aims to resolve complaints fairly and promptly. The Customer should provide full details, including dates, addresses, names of staff involved and clear description of the concern.
12.3 If a dispute cannot be resolved directly, either party may consider independent mediation or other alternative dispute resolution methods before commencing formal legal proceedings.
13. Data Protection and Privacy
13.1 The Company will collect and use personal information such as names, addresses and contact details for the purpose of providing and managing the services, processing payments and complying with legal obligations.
13.2 Personal information will be handled in accordance with applicable data protection laws in the United Kingdom. The Company will take reasonable steps to keep such information secure and will not sell or share it with third parties except where necessary to deliver the services or as required by law.
14. Termination
14.1 The Company may terminate the Contract or suspend services with immediate effect if the Customer:
a. Fails to pay any amount due on time.
b. Provides false or misleading information.
c. Behaves in a threatening, abusive or unsafe manner towards staff.
14.2 On termination, the Customer shall pay for all services provided up to the date of termination and any reasonable costs incurred by the Company as a result.
15. Variation of Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
15.2 Any variation to these terms requested by the Customer must be agreed in writing by the Company to be valid.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer relating to the services and supersede any previous agreements, understandings or arrangements, whether written or oral.
18.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions or the written quotation.
By proceeding with a booking, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions for all services provided by Man with Van Nags Head.
