Terms and Conditions for Man With Van Nagshead

These Terms and Conditions set out the basis on which Man With Van Nagshead provides moving, transport, and item-handling services to customers. By requesting a quotation, making a booking, or allowing the service to begin, the customer agrees to be bound by these terms. They apply to all standard van transport work, including domestic moves, furniture collection, single-item transport, and related loading or unloading assistance. In these terms, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” refer to the customer or any person acting on the customer’s behalf. These terms are intended to be fair, practical, and clear, while protecting both parties throughout the moving process.

We aim to provide a reliable man with van service that is suitable for ordinary domestic and light commercial transport requirements. However, our service is limited to what is agreed in advance and what can reasonably be carried out safely. Any additional work, access issue, or special handling request not included in the original booking may affect the price, timing, or feasibility of the service. It is your responsibility to ensure that all information supplied during booking is complete and accurate, including the collection and delivery addresses, item descriptions, access conditions, and any time restrictions. Failure to provide correct information may result in delays, extra charges, or cancellation of the booking.

All bookings are subject to availability and confirmation. A quote provided before booking is based on the information supplied at the time and may change if the job details change. Unless agreed otherwise, no booking is final until it has been accepted by us and any required deposit or payment has been received. The customer must ensure that a person authorised to confirm the job is available at the collection or delivery point if required. If someone else is making the booking on your behalf, that person is treated as acting with your authority, and you will be responsible for the accuracy of the details provided and for payment of the charges incurred.

Booking requests may be made for specific dates and time windows, but all times are estimates unless a fixed appointment has been expressly agreed. Traffic, weather, loading conditions, building access, and other operational factors may affect arrival and completion times. We will make reasonable efforts to attend within the agreed window, but we do not guarantee exact arrival times unless otherwise confirmed in writing. If a job needs to be changed after booking, such as adding items, extending the route, or requiring extra waiting time, we may revise the quotation accordingly. We reserve the right to decline a booking if the work is unsafe, unlawful, beyond our capacity, or outside the scope of the service offered.

Payment terms will be confirmed at the time of booking or at the latest before the service begins. In most cases, payment is due on completion of the job, although deposits, advance payments, or staged payments may be required for larger or time-sensitive jobs. Acceptable methods of payment may include bank transfer, card payment, or other agreed methods, subject to confirmation. All prices quoted are based on the stated job details and may be adjusted if the actual work differs materially from the original description. The customer is responsible for paying any agreed waiting fees, parking charges, congestion-related costs, or additional labour charges that arise because of circumstances within the customer’s control.

Where a deposit is required, it secures the booking and may be non-refundable except where cancellation rights under these terms apply or where we are unable to perform the service through no fault of the customer. If payment is not made when due, we may suspend the service, withhold completion, or take reasonable steps to recover the amount owed. The customer must also reimburse any costs incurred by us in collecting overdue sums, to the extent permitted by law. We do not accept responsibility for cash left unattended or for payments made to unauthorised persons. Any invoice queries must be raised promptly and in good faith.

Cancellations must be made as early as possible. If you cancel with sufficient notice, we may agree to refund all or part of any payment already made, depending on the work booked and any costs we have incurred. If you cancel shortly before the scheduled time, or if we have already attended the location, prepared the vehicle, or started loading, we may charge a cancellation fee reflecting our wasted time, fuel, and lost opportunity. If access is impossible, no one is present to release items, or the booking cannot proceed because the customer has failed to provide necessary information, this may be treated as a late cancellation or failed attendance by the customer.

We may also cancel or postpone a booking due to reasons outside our control, including vehicle breakdown, severe weather, road closures, unsafe loading conditions, or any event that makes performance impractical or unsafe. In such cases, we will aim to offer an alternative time or a refund of any sum paid for the unperformed portion of the job. We will not be liable for indirect loss caused by a cancellation, such as missed appointments, inconvenience, or business interruption, except where the law requires otherwise. Customers should ensure that any important deadlines are supported by a contingency plan, particularly where access or building rules may affect timings.

Where cancellation occurs after the service has begun, charges will normally apply for work already completed, including travel, loading, unloading, waiting time, and any labour already used. If you request a major change to the job on the day, we may treat the original booking as cancelled and quote separately for the revised work. We reserve the right to terminate the service immediately if the customer behaves abusively, gives unsafe instructions, attempts to overfill the vehicle, or requests the transport of prohibited goods. In such circumstances, any refund will be limited to the unperformed part of the service, if any, after deduction of reasonable costs.

Liability is limited by these terms and by applicable law. We will take reasonable care when handling items entrusted to us, but the customer remains responsible for declaring fragile, valuable, heavy, awkward, or hazardous items before the job begins. Unless otherwise agreed in writing, we are not responsible for pre-existing damage, poor packing, loose fittings, hidden defects, or items that are not suitable for normal transport. The customer should remove batteries, empty liquids, secure drawers, detach anything that may move, and ensure items are sufficiently packed for transit. We may refuse to transport items that are inadequately prepared or that pose a risk to people, property, or the vehicle.

Any claim for damage or loss must be notified as soon as reasonably possible, and in any event within a reasonable time after the service has been completed. The customer should provide clear details of the alleged issue, including photographs where appropriate. We may inspect the item, the packaging, and the route of handling before deciding whether liability exists. Our responsibility for any proven loss or damage will be limited to the direct loss suffered and, where permitted by law, will not exceed the amount paid for the specific service in question or any other cap agreed in writing. We are not liable for loss of earnings, missed opportunities, sentimental value, or consequential losses.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. For services involving stairs, narrow access, lifts, or difficult parking, the customer must notify us in advance so that we can assess the work safely. We may require assistance from the customer or a nominated adult if items are especially large or if access conditions make single-person handling impractical. If you request the movement of items that require specialist lifting equipment, disassembly, or insured specialist transport, this service may not be suitable, and we may recommend alternative arrangements.

Customers must comply with all applicable waste regulations when using our service for disposal, clearance, or removal of unwanted items. We will only transport waste where doing so is lawful, safe, and agreed in advance. The customer must identify waste accurately and must not present items as general removals if they are in fact controlled waste, hazardous waste, electrical waste, or materials requiring specific disposal procedures. Any waste collection may require additional charges to cover lawful disposal, handling, or recycling costs. We may refuse to remove items that are contaminated, dangerous, leaking, infested, or otherwise unsuitable for transportation under ordinary conditions.

It is the customer’s responsibility to ensure that any waste transfer, disposal route, or recycling method used in connection with the service is compliant with relevant UK rules. Where a waste transfer note, proof of lawful disposal, or similar documentation is required, we may provide it only for the portion of the service we control and only where correct information has been supplied by the customer. The customer must not ask us to dispose of items illegally, abandon waste, or mix ordinary removals with regulated waste in a way that breaches legal requirements. If we suspect that a request would breach waste law, we may refuse the work immediately and may inform the appropriate authorities where necessary.

For the avoidance of doubt, the customer remains responsible for ensuring that any items handed over for disposal are lawfully owned and may be removed without breaching tenancy rules, building policies, or environmental laws. If a job includes both transport and disposal, the scope of each element should be confirmed before the service begins. We may require the customer to separate reuse items from waste items, especially where different handling methods are needed. Charges may apply for sorting, loading, unloading, waiting, or the extra time needed to comply with lawful disposal requirements. No part of these terms authorises unlawful tipping or improper disposal.

All goods carried remain at the customer’s risk except to the extent that loss or damage is caused by our proven negligence and liability is not excluded by law. The customer should arrange adequate insurance for items of high value, irreplaceable goods, or items with special significance. We may, at our discretion, maintain business insurance relevant to the service, but this does not create a wider promise of compensation than is stated in these terms. If the customer wishes us to carry particularly valuable property, this must be disclosed in advance and accepted by us in writing. We may decline to carry cash, jewellery, antiques, works of art, confidential documents, or other items that require specialist security or insurance arrangements.

Customers must ensure that the pickup and delivery locations are accessible and legally available for loading and unloading. This includes arranging parking permissions, lift access where relevant, and any building approvals that may be needed. If parking fines, access penalties, or charges arise because suitable arrangements were not made by the customer, those charges may be passed on to the customer. We are not responsible for delays caused by third parties such as landlords, building managers, porters, or neighbours. The customer should also confirm that items will fit through doors, hallways, stairwells, and vehicles before the move begins. If items do not fit due to inaccurate information, additional costs may apply.

The service is provided on the understanding that normal care and professional judgement will be used, but that no move is risk-free. The customer should disconnect appliances, empty fridges, drain washing machines, and prepare fragile or liquid-containing items before collection unless we have agreed to carry out that preparation. We may refuse to disconnect gas, electrics, or plumbing, and the customer must arrange qualified specialists for any work requiring certification. Any item found to be unsafe, leaking, structurally unsound, or likely to damage other property may be left behind or handled only at the customer’s risk and request. We will act reasonably in deciding what can be carried safely.

These Terms and Conditions constitute the entire agreement between the parties in relation to the booking and supersede any prior discussion, estimate, or representation, except where a written variation is agreed by both sides. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in force. A failure by us to enforce a right on one occasion does not waive that right in future. Any variation to these terms must be confirmed by us in writing or be clearly included in the booking confirmation. The customer may not assign or transfer the booking to another person without our consent, although another authorised person may receive the service on the customer’s behalf.

We may update these terms from time to time to reflect changes in practice, law, or operational requirements. The version in force at the time of booking will normally apply to that booking unless a later written amendment is agreed. The customer is responsible for reviewing the terms relevant to their booking before confirming the job. If the booking includes multiple stages or dates, each stage may be treated as a separate service for payment and liability purposes. We will act in a professional manner throughout and expect the same from customers and anyone acting on their behalf.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, including booking issues, payment questions, cancellation claims, liability matters, or waste-related concerns, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. This agreement protects the quality, clarity, and fairness of the Man with Van service while setting out the responsibilities of both parties in a straightforward and lawful way.